Standard Delivery Information:

You should receive your delivery within 5 working days of placing your order.

The cost of delivery (see table below) will be added to your Order Total before your payment card details.

Direct despatch and personalised items may take up to 28 days.

Where items are temporarily out of stock, despatch may be delayed. We will advise you if this is likely to be more than 14 days.

All items are subject to availability.

Overseas orders may take up to 2 weeks to be delivered.

All prices are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current full VAT rate is 17.5%. If your order is sent to within the European Community (EC) your invoice will include VAT at 17.5%. If you live outside the EC your sales tax will be zero which will be reflected in your invoice total.

Any customs or import duties levied once your parcel reaches your country will be the responsibility of the customer. We have no control over these charges, so unfortunately cannot predict what they will be.

Express Delivery Information:

Total charge is £10.00 per address within mainland UK

Orders for in-stock items placed by 12.00 midday will be delivered the following day, Monday-Thursday. Orders placed before midday on Friday will be delivered the following Monday. All orders placed over the weekend will be delivered on the following Tuesday.

Any orders placed over the bank holiday period will be delivered after 2 working days.

This service is available for most mainland UK addresses but is not available for personalised items and some other large items.

All prices are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current full VAT rate is 17.5%

Countries we deliver to:

United Kingdom | Channel Islands | BFPO

Rest of Europe
Austria | Belgium | Bulgaria | Cyprus | Czech Republic | Denmark | Eire | Estonia | Finland | France | Germany | Greece | Hungary | Italy | Latvia | Lithuania | Luxembourg | Netherlands | Norway | Poland | Portugal | Romania | Slovakia | Slovenia | Spain | Sweden | Switzerland

Middle East
Bahrain | Israel | Jordan | Kuwait | Oman | Qatar | Saudi Arabia | United Arab Emirates

Rest of the World
USA | Australia | Mexico | Canada | Hong Kong | Japan | Russia

Delivery charges

UK      BFPO      CHANNEL ISLANDS
Standard - £4.95
Express - £10.00

Countries to which we can ship products other than those identified as heavy or requiring specific shipping requirements.

Zone 1	Zone 2	Zone 3
£15	£20	£24 + £20 Customs and Duty Fee
Belgium	Australia	Norway
Eire	Austria	Switzerland
France	Cyprus
Germany	Czech Republic
Luxemboourg	Denmark
Netherlands	Estonia
	Finland
	Hungary
	Italy
	Latvia
	Lithuania
	Malta
	Poland
	Portugal
	Slovakia
	Slovenia
	Spain
	Sweden

Countries to which we can ship. But not including heavy goods which require specific delivery quotes

Zone 4	Zone 5	Zone 6
£35	£40	£50
Greece	Canada	Australia
Bulgaria	USA	Bahrain
Romania		Hong Kong
		Israel
		Japan
		Jordan
		Kuwait
		Oman
		Qatar
		Saudi Arabia
		United Arab Emirates

Exceptions

Unfortunately we cannot deliver to, hospitals or airports. If you have any queries please call our customer services on:

+44 (0)1225 701 880

Monday to Friday – 9am until 10pm

Saturday & Sunday - 9am -5pm

Please note that we may have problems delivering to some foreign locations and these deliveries will be made at our discretion. Please ask for postal quotation for specific requirements.

Excess delivery charges

Some large or heavy items incur an additional per item delivery cost. Please add the following excess charges to the standard £4.95 delivery charge:

Please add £6.95 extra p&p (£11.90 total)

Please add £14.95 extra p&p (£19.90 total)

Please note that these extra charges are per item, not per order – please call customer services for accurate shipping costs prior to placing your order.

Free p&p offers

Please note that all free p&p promotions do not include excess delivery charges and are only valid for orders delivered to addresses in the UK.

Direct dispatch items

Please allow up to 28 days for this item to be delivered, as it comes directly from our suppliers.

Personalised items

Delivery of certain personalised items may take up to 28 days. Please call +44 (0)1225 701 880 for confirmation of delivery times if in any doubt.

Sold out

Unfortunately some items will sell out more quickly than anticipated. If an item is no longer available we’ll display a sold out message. We may still have the item in other sizes or colours though and you can reset your size/colour choices (where applicable) on the product page to see if other options are available.

Sold out (but with expected delivery date)

With a few items we may experience longer delivery times if stock deliveries are delayed into our warehouse. In such cases, though the item may currently be sold out, we’ll display the expected warehouse delivery date. We can put items aside for you and you will only be charged on delivery of your item. If you would like to order a sold out item that has a warehouse delivery date, just add the item to your basket in the normal way. If you would like more information concerning the delivery date please give us a call on +44 (0)1225 701 880.

Monday to Friday – 9am until 10pm

Saturday & Sunday - 9am -5pm

Refunds & Exchanges

We are sure that you will be delighted with your purchase. If you are not completely satisfied, you may return your goods within 7 days together with your receipt for an exchange or full refund.

If you do not have the receipt, we will give you an exchange or credit note at the current selling price. Any returns must be in a saleable condition. This does not affect your statutory rights.

Please send a copy of your name and address and a contact telephone number with any return.

We can only take responsibility for returns which are received at our warehouse. For your own protection you should obtain a Proof of Posting from the Post Office so that you can claim from them for any lost parcel.

We do not refund postage and packaging, or the cost of returns postage except where the return is the result of our own error.

Personalised items cannot be returned unless faulty.